Puerto Rico Heritage Edition | Ultra-Thin Leather Strap Quartz Watch | Silver

Our products are made to order. We happily resolve issues caused by manufacturing or shipping problems, but we do not accept returns for change of mind or size exchanges. **Return Window:** - For damaged, misprinted, or defective items: contact us within 30 days of delivery. - For lost items in transit: contact us within 30 days of the estimated delivery date. **Conditions for Return:** - For approved claims due to manufacturing error or damage, we will provide a free reprint or a refund (you usually do not need to return the item). You may be required to provide photos and your order number for investigation. **Exclusions:** - Buyer’s remorse / size or fit issues (please check size charts before ordering). - Hygiene-sealed goods (e.g., face masks) — these are not returnable and will be disposed of if returned. - Orders marked as Delivered by the carrier but reported as missing (we can offer a replacement at cost). **Defective Items:** - To report defects, please contact us within 5 days of receiving your item and include clear photos of the product and packaging. **Process:** - To initiate a claim, email support@coocosh.com within the applicable window. Include your order number, a description of the issue, and clear photos of the product/packaging. We will review and confirm the resolution (reprint or refund) and provide further instructions if needed.