Luminous Grid Tough Case for iPhone®

Shipping & Returns

All items are made to order and fulfilled by our production partner. Orders are produced first, then shipped.

Fulfillment time

Average fulfillment time is 2–5 business days (this is the time to make your product before it ships). During peak periods some orders may take closer to the higher end of the estimate.

Shipping time (United States)

• Standard: typically 3–4 business days after fulfillment
• Express: usually 1–3 business days after fulfillment (where available)

The exact options and prices are shown at checkout. Tracking details are sent when your order ships.

Address issues & unclaimed packages

• If an address is provided incorrectly/insufficiently, the parcel may be returned to the facility; reshipment costs are the customer’s responsibility.
• Unclaimed returns are held for a limited time; if not claimed, they may be donated to charity after 30 days.

“Delivered” but not received

If the carrier marks an order as Delivered but it can’t be located, replacements are not covered by our production partner. If needed, we can arrange a replacement order at cost.

Returns & exchanges

• We’ll replace or refund items that arrive misprinted, damaged, or defective. Please contact us within 30 days of delivery with photos.
• Because items are made to order, we don’t accept returns for buyer’s remorse or size/fit issues.
• Hygiene-sealed items (e.g., face masks) are not returnable and aren’t eligible for reshipping if returned.

How to reach us

Questions or a problem with your order? Email support@coocosh.com with your order number and clear photos (if applicable).

Return address

Returns go to the production facility listed on your package label. Please contact us before sending any return so we can confirm the correct procedure.

Returns & Refunds Policy

Our products are made to order. We happily resolve issues caused by manufacturing or shipping problems, but we don’t accept returns for change of mind or size exchanges.

Eligibility window

• Damaged, misprinted, or defective items: contact us within 30 days of delivery and include photos.
• Lost in transit: contact us within 30 days of the estimated delivery date.

What we’ll do

For approved claims due to manufacturing error or damage, we’ll provide a free reprint or a refund (you usually don’t need to return the item). We may ask for photos and the order number to investigate.

Not eligible

• Buyer’s remorse / size or fit issues (please check size charts before ordering)
• Hygiene-sealed goods (e.g., face masks) — not returnable; if returned, they are disposed of and not reshipped
• Orders marked Delivered by the carrier but reported as missing (we can place a replacement at cost)

Address problems & unclaimed returns

• If the original shipping address was incorrect/insufficient, reshipment costs must be covered by the customer.
• Returned/unclaimed packages are held for a limited time. If unclaimed, they may be donated to charity after 30 days.

Return address

By default, returns are routed to the fulfillment facility that processed your order (the return address on the label). Please email us before sending any return so we can confirm handling.

How to start a claim

1. Email support@coocosh.com within the applicable 30-day window.
2. Include your order number, a description of the issue, and clear photos of the product/packaging.
3. We’ll review and confirm the resolution (reprint or refund) and, if needed, provide instructions.